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Protecting Your Practice's Most Valuable Assets With Service First
Your dental equipment is more than just technology – it's the foundation of your patient care, productivity, and profitability.
From treatment centres and X-ray systems to compressors and decontamination equipment, every asset plays a critical role in keeping your practice running smoothly. That's why Henry Schein Dental UK's Service First programme is designed to help you get the maximum value from every investment.
Take Control of Your Equipment with Smarter Asset Management.
Service First gives you greater visibility and control over your equipment portfolio, helping you manage every asset throughout its lifecycle. With comprehensive service records, planned maintenance schedules, and expert insights into equipment performance, you can make informed decisions about repairs, upgrades, and future replacement planning. By taking a strategic approach to asset management, your practice can maximise equipment lifespan, optimise return on investment, support compliance, and budget with greater confidence for the years ahead.
Keep Your Practice Running At Its Best
Unexpected equipment failures can lead to cancelled appointments, lost revenue, and disruption for both patients and staff. Service First provides proactive maintenance and expert support to help prevent issues before they impact your practice.
Maximise Equipment Performance
Regular servicing helps ensure your equipment operates efficiently and reliably, day after day.
✔ Improve equipment reliability
✔ Maintain optimal performance
✔ Reduce the risk of costly breakdowns
A Smarter Approach To Asset Management
Service First is more than a maintenance programme; it's a strategic asset management solution that helps you:
✔ Protect your equipment investments
✔ Improve operational efficiency
✔ Reduce ownership costs
✔ Maintain compliance
By taking a proactive approach to equipment management, you can focus on what matters most: providing exceptional patient care while running a successful practice.
Whether you're managing a single surgery or a multi-site practice, Service First provides the expertise, support, and preventative maintenance needed to keep your equipment performing at its best.
Protect your investment. Reduce downtime. Maximise performance.
Discover how Service First can help your practice get more from every asset. Contact Henry Schein Dental UK today.
Premium Service Without The Premium Price Tag
Shop our dedicated Service First offers and save on your Equipment support costs today.
Offer 1: Save More When You Book Maintenance Through Service First
Unlock 20% off all future maintenance appointments when you register for Service First at just €33.99 a month for the first year, with your first month free. Book your servicing and maintenance from a single platform to streamline your scheduling, and provide easy access your full service history – all from one place.
Highlights:
- Lower pricing on maintenance services with a saving of 20% on all future maintenance appointments.
- Faster, simplified booking from one place, saving you time and effort.
- No long-term commitment required: opt out at any time.
Offer 2: Big Savings For Smaller Practices With Tiered Pricing
Smaller locations deserve big value, which is why Service First offers reduced pricing tiers tailored specifically for locations with fewer assets or smaller teams, meaning you only pay for what you need. Register for Service First at just €22.99 a month for the first year, with your first month free, to reap the benefits today.
Highlights:
- Lower monthly or per-location rates for smaller practices.
- Full access to core features, meaning you receive all the same benefits at a reduced cost.
- Grows with you: if your location expands, we can expand your Service First package with it, so you continue to receive the appropriate support.
- No long-term commitment required: opt out at any time.
Report a Problem as it Occurs
What Is Service First?
Service First is Henry Schein’s dedicated equipment support service, designed to make reaching our engineers directly easy and fuss-free. With Service First, you can request support directly from your smartphone without the need for an app: simply scan, and access.
But how does it work?
Step 1: We attach QR codes to all your practice's equipment, even pre-existing items.
Step 2: If a problem arises, you can scan the QR code to contact us.
Step 3: If you contact us before 4pm, we will pick up your query the same day, to help get your equipment up and running again as quickly as possible.
Need faster support? Call us directly on 0800 028 4749, or request a Remote Assistance Call.
How Can Service First Help Me?
Service First offers a range of tools to help resolve your problems and answer your queries.
Featuring an AI assistant, troubleshooting, FAQs, and PDF instruction manuals for each of your products, Service First offers user-friendly navigation straight from your smartphone, with no limit on the number of times you scan your QR codes.
By using your unique QR codes, our expert team are able to access all the information that we need in order to repair your product, including the make and model, serial number, location, and contact details.
Why Rely On Us For Your Dental Equipment Servicing?
At Service First, we only use high-quality replacement parts fitted by our trained experts, with no hidden fees, to give you the ultimate peace of mind.
Genuine Replacement Parts
We only use replacement parts produced by the original manufacturer, and we will never repair your machine with third-party parts.
Manufacturer-Trained Engineers
All our engineers are trained in-person by the manufacturer. We will never send an engineer who hasn't been trained fully to a job.
Transparency In What We Do
We use a maintenance checklist on every job, and guarantee no hidden costs or unpleasant surprises. Quality is always our top priority.
Syreeta Alexis has assisted me very closely when old equipment has unfortunately required urgent attention to keep us open and has organised engineers for us within minutes with very prompt responses.
Syreeta Alexis has assisted me very closely when old equipment has unfortunately required urgent attention to keep us open and has organised engineers for us within minutes with very prompt responses.
What is Service First?
Service First is Henry Schein’s equipment support service that allows dental practices to contact engineers quickly using QR codes. By scanning a code attached to your equipment, you can access support, troubleshooting tools, and request assistance directly from your smartphone, without the need for a dedicated app.
What are the benefits of using Service First?
Service First gives you fast, convenient access to support, including an AI assistant, troubleshooting tools, FAQs, and product manuals. QR codes provide engineers with key equipment details instantly, helping resolve issues faster and keep your practice running smoothly – meaning less downtime and loss of revenue.
